Reference

raya22 Terms & Conditions for Your Account

raya22 Terms & Conditions explain how you open, use and maintain an account across our Indonesia lobby.

Account rulesWallet recordsPolicy accessLocal eligibility
raya22 raya22 Terms & Conditions for Your Account
HELP ROUTES

Get Help With A Policy Question

A clear support path helps when a Terms & Conditions question affects login, a wallet status or a payment receipt. Start from account help and include the email or phone linked to your profile, the relevant transaction reference and the section you are asking about. We use those details to route your request without asking you to repeat the account history.

Team online

Account help

Ask about account acceptance, phone verification or an access decision through the account help route. Include your registered contact detail so we can match the request to the correct Terms & Conditions record.

Cashier status

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, send the receipt and reference shown in your cashier history. We can then check whether the policy step or payment record needs clarification.

Policy contact

If you disagree with a policy decision or need a clause explained, contact us through account help and name the relevant heading. We will keep the request attached to your account correspondence for follow-up.

DATA PRACTICE

Keep Your Account And Records Clear

Our policy handling is tied to the account details and records needed for access, payments and security checks.

Data use

We use submitted identity, phone and payment details to apply the Terms & Conditions, verify account activity and match a receipt to a request. We do not need unrelated personal details to answer a policy query.

Cookie choices

Cookies can support sign-in continuity and remember settings on your device. Your browser controls can remove them, although clearing cookies may require you to sign in again before checking the policy page.

Account security

Keep your sign-in details private and use the phone linked to your account for verification. If access looks unusual, pause further requests and contact account help before changing payment or profile details.

Record retention

We retain account, payment and policy correspondence for the period needed to apply these Terms & Conditions, resolve disputes and meet required checks. A receipt reference helps us locate the correct record.

Change requests

You can ask us to correct an inaccurate account detail or explain how a record is used. Send the request through account help from your registered contact so we can verify ownership.

Policy owner

Questions about wording, access eligibility or a policy update should go to our account help route. Mention your region, device path and the exact clause so our team can respond to the right issue.

Terms & Conditions Questions, Answered

These search-style answers cover the points most often checked before an account is opened or a payment request is made. If your situation is different, use account help with the relevant record and policy heading.

You can read the current Terms & Conditions on this page before opening an account. Check the policy heading and effective date, then contact account help if any clause needs clarification.

Yes. The Terms & Conditions apply during account creation and include the clear phone verification step before account access. Eligibility depends on local law, so access is available only where local law permits.

We may update the Terms & Conditions when an account, payment or security process changes. The current wording remains on this page, and continuing after an update records your acceptance of the revised text.

They cover records connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account requests. Keep your receipt and reference available because we use them to match status checks to your account.

Send a correction request through account help using the phone or email linked to your account. Name the field you believe is wrong and provide supporting context without sending another person’s private data.

We keep account, payment and Terms & Conditions correspondence for the period needed for policy application, dispute handling and required checks. Account help can explain the record category connected with your request.

Contact account help with your registered contact, region, device path and the decision message. We can identify whether the issue concerns phone verification, local eligibility, a payment record or another policy step.